Jobs in Bangalore

Project Manager - System Integration-Networking,Platforms, EMS
Good communication skills, Manage large team & Team player, experience of multi location proj execution, able to work under pressure and customer satisfaction

Responsible for project execution/sustenance and problem troubleshooting on multiple technology areas as per Project Requirement Ensure that service delivery takes place based on the Service level ag reements, Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues, Ensure that quality is used as a tool to improve customer satisfaction and enhance service delivery, Responsible for handling technical escalations, Provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met. Responsible for analyzing all calls and ensuring that the cal ls get closed and customer satisfied Establish and enhance relationship with customers/clients and Principals. Ensure Zero Customer Escalations ensure implementation and maintenance of Quality Manage ment Systems in the account. ensure that service norms committed to customer are met. To organize resources required for running the account / providing services as per SLA. To ensure implementation o f processes for all services covered in the contract. To ensure preparation of process documents for all services covered in the contract. To escalate the quality issues beyond control to the higher u ps & get the solution at the earliest. To identify training needs & ensure that trainings are carried out to meet the quality service requirements of the account. To ensure that customer complaints ar e resolved by taking corrective actions.To evaluate engineer performance periodically.
Experience 6 - 11

Location Bangalore, Chennai, Delhi, Hyderabad / Secunderabad, Kolkata, Mumbai, Pune
Keywords project manager , service delivery manager , regional service delivery manager

Reference project managers-16 june

How to Apply: mail to : Deeptha.sachdev@wipro.com

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